SUMMARY The General Manager (GM) is responsible for the overall leadership, performance, and successful operation of the hotel. As the most senior property leader, the GM provides strategic direction across all functional areas, ensuring the delivery of exceptional guest experiences, strong financial performance, operational excellence, brand compliance, and team member engagement. The General Manager serves as the primary ambassador of the hotel brand at property level, ensuring the consistent delivery of financial results, including Revenue and GOP targets, adherence to brand standards and Quality Assurance requirements, achievement of guest satisfaction objectives such as OSAT, NPS and online reputation score, loyalty programme growth (Wyndham Rewards), commercial performance targets including RGI, ADR, RevPar, and occupancy, and the successful execution of strategic initiatives. Working collaboratively with hotel ownership and Wyndham franchise representatives, the General Manager drives sustainable business performance, enhances the hotel's market position, and maximizes long-term asset value. The General Manager is expected to maintain regular engagement with the Wyndham Franchise Operations team, actively participating in Business Review Meetings, operational reviews, and performance discussions, while ensuring timely follow-through on agreed actions and development plans. The role plays a critical part in balancing owner expectations with brand standards and…

Applications go through Wyndham Frankfurt Niederrad's careers site (wyndhamhotelcareers.com). Keep your CV, passport and certificates ready, and talk to the placement team if you'd like help with your application.