Job Purpose Manage a central sales support unit/team, ensuring the highest quality of customer experience in all sales activities related to agencies, groups and general sales support. Deliver services within agreed SLAs through effective manpower planning and deployment in order to support the achievement of revenue targets. Monitor and continuously improve the sales support unit activities and procedures, and lead the team to achieve set targets. Plan and implement strategies to improve levels of self-service by agents for day-to-day queries. Commercial Performance & Business Analysis Coordinate Quarterly Business Reviews (QBRs) across KSA to support KSA corporate , ensuring timely preparation, analysis, presentation material, action plans and follow-up. Conduct regular reviews of Corporate, Trade and Agency account performance, highlighting revenue declines, market share losses, booking trends and required corrective actions. Analyse route, sector, point-of-sale, channel and customer segment performance to identify opportunities and risks. Monitor sales performance against targets and provide recommendations to improve commercial results. Develop and maintain commercial KPI dashboards and performance scorecards. Produce daily, weekly, monthly and quarterly business performance reports with actionable insights. Pricing & Revenue Support Coordinate pricing proposals, approvals and commercial business cases for Corporate, Trade and Agency opportunities across KSA. Conduct…

Applications go through Emirates's careers site (emiratesgroupcareers.com). Keep your CV, passport and certificates ready, and talk to the placement team if you'd like help with your application.